Frequently Asked Questions

As your customer support specialist, I understand that Charlie Bears are more than just toys - they're collectibles that hold both emotional and monetary value.

Here are my recommended care instructions: 

- Store bears in a temperature-controlled environment (18-22°C/65-72°F) 

- Keep away from direct sunlight to prevent fur fading 

- Avoid exposure to moisture and humidity 

- Handle with clean, dry hands to prevent oil transfer 

- Support the bear's body when picking up or moving
 

To showcase your collections: 

- Use glass cabinets or dust-free display cases when possible 

- Position bears in natural, seated positions to maintain shape 

- Rotate displayed bears periodically to prevent pressure points 

- Consider using museum-grade LED lighting to prevent heat damage 

- Add descriptive cards with the bear's official Charlie Bears name (this ties in perfectly with your website's detailed product descriptions) 

Based on preserving collectible quality: 

1. Regular Maintenance:    

- Gentle surface dusting with a soft brush   

- Monthly position adjustments    

- Inspection for any loose stitching or wear  

2. Cleaning (when necessary):   

- Spot clean only with approved products    

- Use a barely damp cloth for surface cleaning    

- Air dry completely before displaying   

- Only machine wash or dry clean if necessary, and contact Charlie Bears' manufacturing site for guidelines. 

Our business model is pairing bears with books, including specific guidelines for collectors: 

- Keep original tags and certificates in protective sleeves 

- Document purchase date and bear details 

- Store accompanying books separately to prevent damage 

- Consider creating a collection inventory system 

- Take photos for insurance purposes 

These guidelines are designed to help our customers maintain their Charlie Bears collections in pristine condition while enjoying them as display pieces.